At Best Stout we do our utmost to ensure that you receive the items of the order within the deadline and in their original condition.

However, if you do have an incident with your purchase, please contact us so we can review your issue and help you resolve it.

Could my order be delayed?

In the event that we cannot deliver your order on the estimated date, we will send you an email and you will be able to see the new delivery date in your order details.

My order is registered as delivered, but I have not received anything, what can I do?

If you have not received your order but it is marked as delivered, we recommend that you contact us so that we can discuss this with the carrier.

I have not received all the items in my order, how can I solve this?

Please note that your order may be divided into multiple shipments. Consult this information on your account, in your order details.

If you have any doubts, please contact us so we can find out what happened and how we can solve it.

What can I do if I have received an incorrect item?

If you have received an item that does not match what you purchased, we are happy to look into what happened and how we can resolve it.